Terms and Conditions of Sale

and Privacy Policy

Terms and Conditions of Sale

Designation
The company KEOS Business School refers to a vocational training center and an apprenticeship training center, whose registered office is located at 14 rue de Mantes, 92700 Colombes.
KEOS Business School designs and delivers training programs, either in person and/or remotely, throughout the national territory, independently or in partnership.

Client: any natural or legal person who registers for or orders a training program from KEOS Business School.

Trainee: the natural person who takes part in a training program.

T&Cs: the Terms and Conditions of Sale, detailed below.

OPCO: accredited French skills operators in charge of collecting and managing companies’ vocational training funds.

Pôle Emploi: a French public administrative body responsible for employment, which also provides partial funding for training programs.

Purpose and Scope of Application
These General Terms and Conditions of Sale set forth the conditions applicable to training services provided by KEOS Business School on behalf of a client.
Any order for training placed with the company implies the client’s full and unconditional acceptance of these General Terms and Conditions of Sale.
These conditions shall prevail over any other client documents, in particular any general terms and conditions of purchase.

Quotation and Certificate
For each training program, KEOS Business School undertakes to provide a quotation to the client and/or to the organization(s) responsible for financing. The latter must return to the company a completed, dated, signed, and stamped copy, bearing the statement “Approved”. Where applicable, a specific agreement may be established between KEOS Business School, the OPCO, or the client.
In the case of a work-study program, an agreement is concluded between KEOS Business School and the company hosting the trainee.
In the case of an initial training program, a training contract is established between KEOS Business School and the trainee (or their legal representative). The trainee is considered the direct funder of their training.
At the request of the client or the relevant organization, a certificate of attendance or completion of training, as well as attendance sheets, may be provided.

Prices and Payment Terms
The prices of the training programs are quoted in euros, exclusive of taxes, and are subject to VAT at the applicable rate. Payment must be made after the service has been provided, upon receipt of the invoice, in full. Invoices may be settled by bank transfer or by check.
In exceptional cases, payment in installments may be arranged. In any event, such terms must be agreed upon before the start of the training program.
For initial training programs, the full cost of the training is borne by the trainee (or their legal representative). The amount is specified in the training contract, and a payment schedule may be proposed.

Funding
If the client or the company hosting a trainee benefits from funding by an OPCO, a funding request must be submitted before the start of the training program. The client or the host company is required to provide proof of funding approval at the time of registration.

If KEOS Business School has not received confirmation of OPCO funding by the first day of training, the full cost of the program will be invoiced to the client.
In the event that part of the costs is covered by Pôle Emploi (subject to applicable funding conditions), a quotation will be issued on the KAIROS platform.

Rescheduling and Cancellation of a Training Session
Cancellation of a training session is permitted, provided it is made at least ten (10) calendar days before the scheduled start date and time. Any cancellation must be notified by email to: contact@keos-bs.fr.
If cancellation occurs between four (4) and ten (10) business days prior to the training date, a cancellation fee equal to 10% of the initial total training cost will be charged.
If cancellation occurs less than three (3) business days before the start of the training, a cancellation fee equal to 50% of the initial total training cost will be charged.
The client may request to reschedule participation in a training session, provided that a written request is sent to the training provider at least ten (10) days before the scheduled training date.
In the event of non-performance of its obligations due to unforeseen circumstances or force majeure, KEOS Business School shall not be held liable to its clients. Clients will be notified by email.

Withdrawal Period
Pursuant to Article L6353-5 of the French Labour Code, the learner has a period of ten (10) days after signing the training contract to exercise their right of withdrawal. In the case of a contract concluded remotely, this period is extended to fourteen (14) days in accordance with Article L221-18 of the French Consumer Code. The learner must notify the training provider by registered letter with acknowledgment of receipt.

Training Program
If deemed necessary, the instructor may modify the training content according to current events, group dynamics, or the participants’ level. The program content shown on the course descriptions is provided for information purposes only.

Intellectual Property and Copyright
The training materials, in any form (paper, digital, electronic, etc.), are protected by intellectual property and copyright laws. Their reproduction, whether partial or total, may not be carried out without the express consent of the company. The client agrees not to use, transmit, or reproduce all or part of these documents for the purpose of organizing or delivering training sessions.

Data Protection and Privacy
The personal data provided by the client to KEOS Business School are used for the processing of the registration as well as for the creation of a client database for commercial prospecting purposes.
In accordance with the French Data Protection Act of January 6, 1978, the client has the right to access, rectify, and oppose the processing of their personal data.
To exercise these rights, you may contact the Data Protection Officer at the following address: contact@keos-bs.fr.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): 3 Place de Fontenoy, TSA 80175, 75334 PARIS CEDEX 07.
KEOS Business School undertakes to implement appropriate measures to preserve the security, confidentiality, and integrity of client data. The company agrees not to disclose client data except in cases of legal obligation.

Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by French law. In the event of a dispute between KEOS Business School and the client, an amicable resolution will be sought as a priority. Failing this, the matter shall be brought before the courts of Paris.

Last updated: August 5, 2025

KEOS Business School 2025. All rights reserved.